Deliveroo Food Hygiene Rating Requirements 2026: Minimum Rating to Stay Listed
Deliveroo's Minimum Rating Policy
Deliveroo's rule is simple: score below 2, you're off the platform. No negotiation, no grace period. They cross-reference FSA data regularly and suspensions happen within 1–2 weeks of a new low rating going live.
This policy was introduced in 2019 as part of Deliveroo's commitment to food safety standards. The company cross-references FSA data regularly and can detect rating changes within days of them being published.
What Happens When You Drop Below a 2
If your FHRS rating falls to 1 or 0, the typical sequence is:
Notification: Deliveroo will contact you to inform you that your listing is being suspended. This usually happens within 1–2 weeks of the new rating appearing on the FSA website.
Suspension: Your restaurant is removed from the Deliveroo app and website. Customers can no longer find or order from you. Any active promotions or Deliveroo Plus partnerships are paused.
Reinstatement requirements: To get relisted, you must achieve a rating of 2 or above and provide evidence to Deliveroo (usually a screenshot of the FSA website showing your updated rating, or your re-inspection report).
Revenue impact: The average Deliveroo partner generates £1,500–£3,000 per month through the platform. At the lower end, that is £18,000 per year in lost revenue. For businesses in urban areas with high delivery demand, the figure can be significantly higher.
Just Eat and Uber Eats Policies
Just Eat operates a similar policy. Restaurants with a rating of 0 or 1 are removed from the platform. Just Eat states that it works with the FSA and local authorities to monitor ratings and will delist businesses that fail to meet minimum standards.
Uber Eats requires a minimum rating of 2 in most UK markets. Their policy is enforced through regular data checks against the FSA register. Uber Eats also reserves the right to suspend partners subject to active enforcement action, even if their rating is technically above the minimum.
Amazon Fresh / Morrisons / Other delivery services that list third-party restaurants typically apply similar minimum standards, though policies vary and are less publicly documented.
The Double Hit: Losing Multiple Platforms
Most takeaways are on two or three platforms. One bad inspection wipes out all of them simultaneously. A restaurant doing £5,000 per month across Deliveroo, Just Eat, and Uber Eats could lose the entire delivery revenue stream from one inspection.
This makes food hygiene not just a compliance issue but a direct business risk that can dwarf the cost of any improvement work.
How Long Does Reinstatement Take?
Getting back on is slow. The timeline depends on you and your council:
Step 1: Address all inspection failures (typically 2–6 weeks depending on severity).
Step 2: Request a re-inspection from your local authority (£150–£342 fee, most councils aim to re-inspect within 3 months).
Step 3: Receive your new rating and notify the platform with evidence.
Step 4: The platform reinstates your listing (usually within 1–2 weeks of receiving evidence).
In total, the fastest realistic turnaround is approximately 8–12 weeks. During this time, your delivery revenue is zero from the suspended platforms.
Protecting Your Listing
The best way to avoid platform suspension is to maintain consistently high food safety standards. The three areas that inspectors assess are:
Food handling and hygiene: How food is stored, prepared, cooked, and served. Temperature control is critical — fridges should be at 5°C or below, hot food at 63°C or above.
Premises condition: Cleanliness, layout, ventilation, pest control, and equipment maintenance. Broken or unclean equipment is a red flag.
Management confidence: Do you have a documented food safety management system (like SFBB)? Are your records up to date? Can your staff demonstrate knowledge of food safety procedures?
Most businesses that lose their delivery platform listings failed in the management category — they either had no system in place or had one that was not being followed consistently.
Take Action Before You Lose Revenue
If your current rating is 2 and you are worried about slipping, or if you have already dropped to 1 or 0, the most effective action is to understand exactly which areas your inspector flagged and fix them systematically.
Check your rating at hygienefix.co.uk to see your detailed score breakdown. If your rating is 2 or below, get a personalised action plan for £49 that prioritises the specific improvements that will have the biggest impact on your next inspection score.