Contact Us

General Enquiries

For questions about the service, rating lookups, or your improvement plan, email us at hello@hygienefix.co.uk. We aim to respond within two business days.

Refunds & Purchases

If you have purchased an improvement plan and would like a refund, or have a question about your order, email hello@hygienefix.co.uk with your order reference. We offer a 30-day money-back guarantee — no questions asked.

Data & Privacy Requests

For data protection enquiries, requests to access or delete your personal data, or concerns about how we process your information, email privacy@hygienefix.co.uk. We will respond within 30 days as required by UK GDPR.

Inaccurate Data

If you believe a rating or business detail displayed on this site is incorrect, please note that the data is sourced directly from the Food Standards Agency and we do not hold or modify the underlying records. To correct an official rating, contact your local authority Environmental Health team. If you believe there is a display error on our side, email hello@hygienefix.co.uk with the business name and FHRS ID.

Press & Media

For press enquiries, please email hello@hygienefix.co.uk with “Press” in the subject line.